Shipping | Refund Policy
Shipping and Refund Policy
At Fusion Flavours, we are committed to providing you with affordable, reliable, and prompt shipping services. Below are the details of our shipping options, policies, and refund guidelines.
Shipping Policy
Processing Time
- Orders are processed within 1–2 business days.
- Bulk quantity orders may require 3–5 business days for processing.
Shipping Carriers and Timelines
CanPar
- Standard Shipping: 1–5 business days, depending on destination.
- Express/Overnight Shipping: 1–3 business days for major Canadian cities.
Canada Post
- Expedited Parcel: Cost-effective ground service, 1–7 business days.
- Xpresspost™: Fast delivery, 1–2 business days.
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Priority™: Next business day delivery for orders placed by 8:00 AM. Orders after this time will ship the following business day.
Purolator
- Ground Service: Reliable delivery, 1–7 business days based on destination.
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Express Service: Guaranteed next-day delivery to most Canadian cities.
Delivery timelines are estimates and may be affected by weather, holidays, or unforeseen delays. If you have any questions, please contact our support team.
Shipping Costs
Shipping charges are calculated at checkout based on:
- Order subtotal (before tax and shipping).
- Total shipping weight.
- Number of boxes required.
- Delivery destination.
Orders exceeding 30kg will be shipped in multiple boxes, subject to additional charges. The calculated shipping weight includes product packaging to ensure safe transit.
Flexible Delivery Options (Canada Post)
- Leave at Door: Safe drop service if the area is secure. Fusion Flavours is not responsible for losses if this option is selected.
- Concierge Desk Delivery: Specify in the comments section at checkout. Ensure your building's concierge is authorized to accept packages.
- Hold for Pickup: Packages can be held at the nearest post office for collection. Government-issued photo ID is required for pickup.
- Post Office Delivery: Ship directly to a preferred post office. Notification emails will be sent upon delivery.
Unclaimed or Refused Packages
- Unclaimed Packages: If a package is unclaimed after 15 days, it will be returned to Fusion Flavours. The customer is responsible for all associated shipping costs.
- Refused Packages: Refunds are not provided for refused packages.
Incorrect Shipping Address
It is the customer’s responsibility to provide an accurate shipping address. Fusion Flavours is not liable for undeliverable addresses. Any additional shipping costs incurred due to address errors will be charged to the customer.
Shipping Origin
All orders are shipped from our location in Barrie, Ontario, Canada.
International Shipping
We welcome orders from customers outside of Canada and the United States. Please note:
- International orders may have longer transit times.
- Customs fees and duties may apply, depending on your country’s regulations.
- Customers are responsible for all customs charges.
Please research your country’s import policies before placing an order.
Refunds and Exchanges
General Refund Policy
- Orders cannot be changed or altered after submission.
- If an item is out of stock, we will either:
- Ship it once available.
- Credit your account for the item amount. Refunds are issued for out-of-stock items over $50.00.
- Claims for order discrepancies must be reported within 5 days of receipt, along with photos.
Non-Returnable Items
- Labware and Accessories: Laboratory glassware and safety accessories cannot be returned or exchanged for safety reasons. Contact us before purchasing if you need assistance.
- Flavours and Ingredients: Flavour concentrates and ingredients are non-refundable once shipped. We recommend purchasing small sizes to test before committing to larger quantities.
Contact Us
If you have questions regarding our shipping or refund policies, please reach out to our customer support team at info@fusionflavours.ca.