Heat, light, and oxygen exposure are the most common factors causing
colour changes in flavours over time. As many flavours are naturally
sourced, variations in harvest times can also attribute to these colour
changes. Also, there are some flavours which will have an unpleasant
smell as their high concentrations will distort their true diluted
flavour profile. Professional super strength concentrates will sometimes
have these effects, though this is normal.
Please contact us for up to date MSDS or Certificate of Analysis documentation on any specific ingredients.
Flavour Specification sheets may be attainable by emailing the
appropriate flavour producer a request for the flavour you would like
information on. Flavour specifications are continually updated by our
processing time for orders is 1 to 2 business days. We ship with Canada Post and FedEx from Barrie, Ontario Canada.
Shipping times will depend on your location. Major city destinations
usually arrive quicker. Tracking numbers are provided.
Yes we do! We ship Internationally using safe dependable discreet
packaging. Shipping times will vary, however it is not uncommon that
some clients may wait up to 3 months for delivery. It would be advisable
to research your country's current customs duty/taxes on importing
goods prior to making any purchases with us. Tracking numbers are
We have a pickup depot location set up for our local clients. Our office pickup depot is for customers who wish to pick up their pre-paid order (minimum $50 purchase). The hours are from 9am to 4:30pm Monday to Friday. For further details click here.
you haven't signed up for online or mobile banking, contact your
financial institution or visit their online banking website to sign up.
It's the simple way to send money directly to another person using your
online or mobile banking. Interac e-Transfer is a simple, convenient,
and secure way to send and receive money directly from one bank account
you need is access to online or mobile banking through a participating
financial institution, and you can send money to anyone with an email
address or mobile phone number and a bank account in Canada — without
sharing any personal or financial information. It's a great alternative
to cheques and cash.
You may pay by credit card through the PayPal
gateway on our site. Payments are fast, easy and secure. No PayPal
1. CHOOSE PAYMENT METHOD PAYPAL
After clicking “Complete order”, you will be redirected to PayPal to complete your purchase securely.
2. MAKE SURE THE "PAY WITH A CREDIT OR DEBIT CARD" OPTION IS SELECTED
Your PayPal page looks as follows, just click on "Pay with a credit or debit card".
3. ENTER YOUR CREDIT CARD'S DATA
Address, email & phone number may also be requested depending on your country.
When you are done, click on "Review and Continue".
4. CLICK ON "PAY NOW"
5. CLICK ON "NO, THANKS" If you don't want to create PayPal account
Troubleshooting PayPal payments
Depending on a number of factors you could run into problems when paying at PayPal. Some common issues are:
I am not getting redirected to PayPal at all
Your browser's PayPal cookies might be messed up; you may try deleting your cookies to fix this.
PayPal is not accepting my credit card
Please double check the data you entered at PayPal's form. If everything is correct, chances are that you actually do own a PayPal account and that your credit card is associated with that PayPal account. If this is the case, then you will only be able to pay with that card by logging into your PayPal account. If this is too much trouble, then just try paying with a different credit card.
I can't find a "Don't have a PayPal account?" option
Unfortunately, PayPal does not allow direct credit card payments in all cases. Sometimes it is because of your location, or sometimes PayPal might believe by checking your browser's cookies that you actually own a PayPal account. You might try deleting your cookies to get around this.
Please contact us if you have any questions or need support ~ we're always happy to assist!
We do not accept returns or exchanges on flavourings and other ingredients for any reason once shipped.Taste
is subjective and not every product will please every customer. We
encourage you to try the small sizes first, before purchasing large
Unfortunately laboratory glassware or protective lab accessories cannot be returned or exchanged for any reason.
This is for your safety and ours. It would be prohibitively expensive
to test for bacterial or chemical agents since there is no way to tell
if these items have been contaminated just by looking at them. Please
contact us first if you are unsure of what you need.
Orders cannot be changed or altered. If in the rare occasion an item
in your order is Out of stock or Back order, we will send you the item
immediately when it arrives in stock or credit your account for the full
amount of the item or product. Refunds on these items will only be
issued when an item or product is equal to or exceeds $50.00. Any
discrepancies must be claimed via email within 5 days of receiving your