How quickly do we ship and how to check order status.
We ship through Canada Post from Barrie, Ontario Canada. Our processing time for orders is 1 to 2 business days depending on volume. Shipping times will depend on your location. Major city destinations usually arrive quicker. Tracking numbers are provided.
Do we ship Internationally?
Yes we do! We ship Internationally using safe dependable discreet packaging. Shipping times will vary, however it is not uncommon that some clients may wait up to 3 months for delivery. It would be advisable to research your country's current customs duty/taxes on importing goods prior to making any purchases with us. Tracking numbers are provided.
Do we have a retail store location? Hours of operation?
We have a pickup depot location set up for our local clients. Our office pickup depot is for customers who wish to pick up their pre-paid order (minimum $50 purchase). The hours are from 9am to 4:30pm Monday to Friday. For further details click here.
Shelf life and storage of flavour concentrates.
Flavour concentrates have a shelf life of approximately 1 to 2 years depending on the date of production and the type of flavour. For best practice, store in a cool dry place away from heat and light.
Why do flavours change colour and why do some have strong unpleasant smells?
Heat, light, and oxygen exposure are the most common factors causing color changes in flavours over time. As many flavours are naturally sourced, variations in harvest times can also attribute to these colour changes. Also, there are some flavours we stock which will have an unpleasant smell as their high concentrations will distort their true diluted flavour profile. Professional super strength concentrates will sometimes have these effects, though this is normal.
What payment methods do we accept?
We accept all major credit cards, Paypal and Interac EMT. More info on this may be found here.
Do we offer wholesale accounts?
Yes we do. Simply send us an email with your request and we will get back to you. Bulk quantity orders do require longer processing times, so ordering bulk - well in advance is recommended.
Flavor Specification Sheets, MSDS/SDS and Certificates of Analysis.
Flavour Specification sheets may be attainable by emailing us, or the flavour producer directly for a request for the flavour you would like information on. Flavour specifications are continually updated by our flavour suppliers. Our MSDS and Certificate of Analysis may be found through links at the bottom of this page.