1. Can I still shop online?
Yes, you may! We are continuing to process orders. The situation is rapidly evolving and we will continue to update this page as needed.
2. I placed an order online at fusionflavours.ca, will my package still arrive?
Please note that due to COVID-19, you may experience longer than normal transit times for your order. We are working closely with Canada Post and we are monitoring the situation regularly to ensure as little disruption as possible to our valued customers. These are strange times indeed. Unfortunately Canada Post will not guarantee delivery times during the Covid-19 Pandemic, though they have assured us that parcels will get delivered despite the delays. Given these circumstances, we cannot refund any delayed orders.
3. Is it safe to open my package?
In addition to our ongoing safety and quality procedures (protective clothing, sanitation, quality control, etc.), all employees continue to wear gloves when handling product and shipments.
It is safe to receive and open your package. As per WHO, the likelihood of an infected person contaminating your parcel is low and the risk of catching the virus that causes COVID-19 from a package that has been moved and exposed to different conditions and temperatures is also low. As a general rule of thumb, it is best to wash hands thoroughly after handling a package and to avoid touching your face.
4. Can I still email/call for regimen advice/order inquiries?
Absolutely! Our Team is working (from home) as hard as possible to get back to all of our customers. Please excuse any dog barking or WiFi issues. ;-)